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ITIL Exam Cram: ITIL 5 Foundation Rapid Review, 86 Qs

Audio from the Open Exam Hub video of the same name; the video shows the numbers and practice questions on screen.

An ITIL 5 Foundation rapid review for the night before the ITIL Foundation (Version 5) exam: 86 short original questions on the facts most likely to be tested, each answered in a sentence or two. Block 1, key terms: value and products (11). Block 2, key terms: services and relationships (11: roles, relationship types, service journey, service levels, SLAs, digital product vendors). Block 3, the four dimensions and PESTLE (9). Block 4, the eight lifecycle activities and what sits under each (11). Block 5, value system components, the seven guiding principles and governance (10). Block 6, value chain definitions: incident, event, problem, known error, error, service request, release, continuous integration, delivery and deployment, observability, disaster (12). Block 7, practices, metrics, CSFs, KPIs and the continual improvement model (11). Block 8, value streams, AI maturity, GenAI, agentic AI, AI governance, the ITIL AI Capability Model, DevOps and PRINCE2 (11). As of October 2026, per PeopleCert: 40 multiple-choice questions, 60 minutes, closed book, 26 marks (65%) to pass, no negative marking, up to 75 minutes if not in your native or working language. Syllabus weights: value system 40%, key terms 30%, four dimensions 10%, lifecycle 10%, value streams 5%, AI 2.5%, other frameworks 2.5%. Our 69-of-86 target is our own planning estimate. Questions are original, not real exam questions. Not affiliated with PeopleCert or AXELOS. ITIL is a registered trademark of PeopleCert.

Full guide
Free practice questions: Open Exam Hub
Video: ITIL 5 Foundation Practice Test 2, 52 questions
Video: ITIL 5 Foundation Explained (format, cost, Bridge, what changed)
Video: ITIL 5 exam, 5 mistakes that fail people
Free practice questions, study guides and cheat sheets, no signup

Chapters
0:00 How the rapid review works
1:18 Section 1: Key Terms: Value and Products: Questions 1 to 11
6:55 Section 2: Key Terms: Services and Relationships: Questions 12 to 22
12:32 Section 3: The Four Dimensions: Questions 23 to 31
17:04 Section 4: The Product and Service Lifecycle: Questions 32 to 42
21:53 Section 5: Value System: Components, Principles, Governance: Questions 43 to 52
27:08 Section 6: Value System: Value Chain Terms: Questions 53 to 64
33:09 Section 7: Value System: Practices and Improvement: Questions 65 to 75
38:10 Section 8: Value Streams, AI and Other Frameworks: Questions 76 to 86
43:45 Score yourself

Exam facts are from the official PeopleCert (owner of ITIL and AXELOS; exam sponsor) pages as of 2026-10-26. Fees and rules can change, so confirm on the official site before you enroll. Open Exam Hub is an independent study resource, not affiliated with PeopleCert (owner of ITIL and AXELOS; exam sponsor). Practice questions are not from a real exam. Narration is an AI-generated voice.

Music
"Fresh Air" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Carefree" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Reminiscing" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Almost Bliss" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Friday Morning" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

Sound effects: Kenney (kenney.nl), CC0.

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