ITIL Practice Exam: 42 ITIL 5 Scenario Questions
Chapters
- How the scenarios work
- Section 1: Case 1, An Online Retailer: Questions 1 to 9
- Section 2: Case 2, A Regional Hospital: Questions 10 to 18
- Section 3: Case 3, A Software Startup: Questions 19 to 26
- Section 4: Case 4, A City Council: Questions 27 to 34
- Section 5: Case 5, A Retail Bank: Questions 35 to 42
- Score yourself
Audio from the Open Exam Hub video of the same name; the video shows the numbers and practice questions on screen.
ITIL 5 Foundation scenario questions: 42 original real-world situations for the ITIL Foundation (Version 5) exam, every answer explained. Case 1, an online retailer (9: costs and risks, utility vs warranty, basic and cooperative relationships, provider vs digital product vendor, the service journey, social PESTLE factors, partners and suppliers, the user role). Case 2, a hospital IT team (9: reduced quality as an incident, problems vs known errors, requests vs incidents, monitoring and event management, change enablement, SRE, service desk, information security management, supplier management). Case 3, a software startup (8: discover, design, acquire, build, transition, operate, deliver, and going back). Case 4, a city council (8: start where you are, focus on value, collaborate, progress iteratively, optimize and automate, governance, political factors, organizations and people). Case 5, a retail bank (8: AI governance, agentic AI, generative AI with human review, the ITIL AI Capability Model, lead time vs work time, core value streams, checking results, project management). As of October 2026, per PeopleCert: 40 multiple-choice questions, 60 minutes, closed book, 26 correct (65%) to pass; the syllabus puts 60% of questions at the understanding level. Our 34-of-42 target is our own planning estimate, not a PeopleCert number. Cases are fictional. Questions are original, not real exam questions. Not affiliated with PeopleCert or AXELOS. ITIL is a registered trademark of PeopleCert.
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Video: ITIL 5 Foundation Practice Test 2, 52 questions
Video: ITIL 5 Foundation Explained (format, cost, Bridge, what changed)
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Chapters
0:00 How the scenarios work
1:18 Section 1: Case 1, An Online Retailer: Questions 1 to 9
7:56 Section 2: Case 2, A Regional Hospital: Questions 10 to 18
14:15 Section 3: Case 3, A Software Startup: Questions 19 to 26
19:40 Section 4: Case 4, A City Council: Questions 27 to 34
25:06 Section 5: Case 5, A Retail Bank: Questions 35 to 42
31:05 Score yourself
Exam facts are from the official PeopleCert (owner of ITIL and AXELOS; exam sponsor) pages as of 2026-10-26. Fees and rules can change, so confirm on the official site before you enroll. Open Exam Hub is an independent study resource, not affiliated with PeopleCert (owner of ITIL and AXELOS; exam sponsor). Practice questions are not from a real exam. Narration is an AI-generated voice.
Music
"Fresh Air" Kevin MacLeod (incompetech.com)
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"Carefree" Kevin MacLeod (incompetech.com)
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"Reminiscing" Kevin MacLeod (incompetech.com)
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"Almost Bliss" Kevin MacLeod (incompetech.com)
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Sound effects: Kenney (kenney.nl), CC0.
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