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ITIL 5 Foundation Explained (2026): What Changed From ITIL 4, Exam Format & 10 Questions

Audio from the Open Exam Hub video of the same name; the video shows the numbers and practice questions on screen.

ITIL Foundation (Version 5) explained from PeopleCert's official pages as of October 2026. The exam: 40 multiple-choice questions, 60 minutes, closed book, 65% to pass (26 of 40), online proctored from home (computer, webcam, internet; Windows or Mac), in 9 languages, with no prerequisite and no mandatory training. PeopleCert prices (US$): exam bundle $690 (voucher, official eBook, Learning Resource Kit), eLearning $1,029, eLearning+ $1,338 (adds a free retake), official mock exam $109. What changed from ITIL 4: a simplified value chain and the eight-activity ITIL Product and Service Lifecycle Model (Discover, Design, Acquire, Build, Transition, Operate, Deliver, Support); products and services managed together; AI-native and complexity-native guidance; the 34 practices now in two groups (product and service management, general management); practice terms, the service journey model and a refined continual improvement model at Foundation level. What stayed: the ITIL value system, the seven guiding principles and the four dimensions (now 'of product and service management'). PeopleCert's page publishes no topic weights, so we don't quote any. ITIL 4 holders: the optional Foundation Bridge (Version 5) is 20 questions in 30 minutes, 65% to pass, from $263, open to most ITIL 4 certificates; ITIL 4 modules and the Bridge are planned to retire on 31 December 2027. Renewal every 3 years (60 CPD points or another exam), plus the Practice Manager, Managing Professional and Strategic Leader designations. Then 10 new original practice questions with answers (lifecycle activities, four dimensions, products and services, incident vs problem, guiding principles and AI, the Bridge, the value system, practice groups). The study plan is our own suggestion. Independent guide, not affiliated with PeopleCert or AXELOS. ITIL is a registered trademark of PeopleCert.

Full guide
ITIL 5 exam: 5 mistakes that fail people (video)
ITIL 5 Foundation practice test, 64 questions (video)
Free practice questions, study guides and cheat sheets, no signup

Chapters
0:00 The Short Answer
0:49 What ITIL Version 5 Is
1:40 What Changed From ITIL 4
2:44 What Stayed the Same
3:32 Format and Exam Day
4:09 Cost
4:46 What's on the Exam
5:31 ITIL 4 Holders: The Bridge
6:26 Renewal and What Comes Next
7:04 How to Study
7:43 Practice Questions, Part One
9:42 Practice Questions, Part Two
11:57 Recap

Exam facts are from the official PeopleCert pages as of 2026-10-23. Fees and rules can change, so confirm on the official site before you enroll. Open Exam Hub is an independent study resource, not affiliated with PeopleCert or AXELOS. Practice questions are not from a real exam. Narration is an AI-generated voice.

Music
"Fresh Air" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Friday Morning" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Almost Bliss" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Reminiscing" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Carefree" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

Sound effects: Kenney (kenney.nl), CC0.

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