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ITIL Exam Questions and Answers: 34 Hardest (ITIL 5)

October 17, 2026 · 28 min

Chapters

  1. Why these questions are hard
  2. Section 1: Look-Alike Terms: Questions 1 to 8
  3. Section 2: ITIL 4 Habits That Cost Marks: Questions 9 to 14
  4. Section 3: Exam Formats: List, Missing Word, NOT: Questions 15 to 20
  5. Section 4: Lifecycle Close Calls: Questions 21 to 27
  6. Section 5: Principles That Sound Alike: Questions 28 to 34
  7. Score yourself

Audio from the Open Exam Hub video of the same name; the video shows the numbers and practice questions on screen.

The 34 hardest ITIL 5 Foundation questions we could write: original practice for the ITIL Foundation (Version 5) exam, built around the traps people fall into, and every explanation says why the tempting wrong answer is wrong. Round 1, look-alike terms (8: output vs outcome, warranty vs utility, risk vs cost, incident vs problem, event vs incident, goods vs access to resources, value stream vs process, cooperative vs partnership). Round 2, ITIL 4 habits (6: deliver and support split, six vs eight activities, four dimensions of product and service management, products plus services, AI-native but technology-agnostic, what carries over). Round 3, the exam's own formats (6: two list questions, two missing word, two NOT questions). Round 4, lifecycle close calls (7: build vs acquire, deliver vs operate, where disaster sits, transition vs build, AI across the lifecycle, requests for information, repeat incidents). Round 5, principles that sound alike (7). As of October 2026, per PeopleCert: 40 multiple-choice questions, 60 minutes, closed book, 26 marks (65%) to pass, no negative marking; the syllabus puts 60% of questions at the understanding level and uses list, missing word and, rarely, negative questions. Our 25-of-34 target is our own planning estimate. Questions are original, not real exam questions. Not affiliated with PeopleCert or AXELOS. ITIL is a registered trademark of PeopleCert.

Full guide
Free practice questions: Open Exam Hub
Video: ITIL 5 Foundation Practice Test 2, 52 questions
Video: ITIL 5 Foundation Explained (format, cost, Bridge, what changed)
Video: ITIL 5 exam, 5 mistakes that fail people
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Chapters
0:00 Why these questions are hard
1:22 Section 1: Look-Alike Terms: Questions 1 to 8
7:50 Section 2: ITIL 4 Habits That Cost Marks: Questions 9 to 14
12:49 Section 3: Exam Formats: List, Missing Word, NOT: Questions 15 to 20
17:15 Section 4: Lifecycle Close Calls: Questions 21 to 27
21:53 Section 5: Principles That Sound Alike: Questions 28 to 34
27:07 Score yourself

Exam facts are from the official PeopleCert (owner of ITIL and AXELOS; exam sponsor) pages as of 2026-10-26. Fees and rules can change, so confirm on the official site before you enroll. Open Exam Hub is an independent study resource, not affiliated with PeopleCert (owner of ITIL and AXELOS; exam sponsor). Practice questions are not from a real exam. Narration is an AI-generated voice.

Music
"Fresh Air" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Carefree" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Reminiscing" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

"Almost Bliss" Kevin MacLeod (incompetech.com)
Licensed under Creative Commons: By Attribution 4.0 License
creativecommons.org/licenses/by/4.0

Sound effects: Kenney (kenney.nl), CC0.

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